| Opportunity Number: | 25269834 | | Company Name: | FlexTek Resources | | Location: | Houston, TX US | | Category: | Information Technology | | Minimum Education: | 4-Year College Degree | | | Updated: 9/5/2010 |
Project Coordinator
| Categories: Networking & Telecomm
Summary: The Project Coordinator is responsible for facilitating, coordinating and tracking field service activities. This position has extensive interaction with staff, clients, and field service personnel including third party vendors.
General Duties & Responsibilities:
„« Have a clear understanding of the Project Deployment Plan (PDP) and associated budgeted costs.
„« Accept and process work orders from customers and internal sales
„« Allocate proper resources to perform the work; assign and schedule work orders to OSBT field techs and/or Vendor Partner Subcontractors (VPS)
„« Update Help Desk Work Orders with PDP information.
„« Verify dates, locations and work assignments with customer and workforce at least 24 hours prior to due date.
„« Monitor assigned work queues, escalate issues as necessary and provide updates throughout the day.
„« Document all changes in the PDP.
„« Notify the customer and OSBT Program Managers of any required changes in scope to the original work order including re-trips. All change orders are required to be approved by the customer as required in the PDP.
„« Update and/or close work orders on a timely basis. Work Orders completed the previous day must be closed by no later than 9 AM.
„« Notify Operations Manager of any discrepancies, escalations or concerns related to open work orders.
„« Participate in weekly On Call rotation for customer support after hours, weekends and holidays. In addition, be available for shift work as necessary to support assigned work orders.
Requirements:
Mission Critical Tasks:
1. Receives above average ratings in customer satisfaction surveys
2. Achieve assigned project profit objectives
3. Complete projects on budget and on schedule 100% of the time
4. Meets customer expectations and satisfaction 100% of the time
5. Receive above average ratings in performance review
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